Frequently Asked Questions
You can view the full list of ingredients on the detail page of each product. Simply click on the "Ingredients" button located below the product description, and you can scroll through the complete list of ingredients.
We care about our customers and the environment, so our products are as safe as they are caring. We want to give our customers the best experience using our products, so our ingredients always comply with regulations and meet our safety and environmental standards.
Yes! 24K Hair Oil is rich in nourishing ingredients, providing deep care for all hair types, and is particularly effective for damaged and dry hair, frizzy hair, coarse hair, curly hair, and color-treated hair.
This 24K Hair Oil offers benefits such as repairing damaged hair structure, deep hydration for hair and scalp, increasing shine and softness, protecting hair against environmental and chemical damage, and reducing frizz.
Rub 2-3 drops of oil between your palms. Apply to wet or dry hair to smooth, protect, hydrate, and seal split ends.
Our product is leave-in, and applying it after washing and before blow-drying can better protect your hair. If you use it on dry hair, whether to wash it off depends on your personal preference. However, even if you don't wash it out, it won't make your hair greasy.
Yes, our 24K Hair Oil has a shelf life of 3 years. After opening, avoid getting water or other impurities into the oil. Always close the cap tightly after use and store in a cool, dry place to maintain its quality and effectiveness.
Yes, we have warehouses in China, the United States, and Mexico, and we support global shipping.
Generally, we will prioritize shipping from the warehouse closest to you. Our standard delivery time is within 15 days, excluding any delays that may arise from logistics channels.
If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We do not accept returns on excessively used products. Please note that shipping and handling fees are not refunded. Additionally, we do not support exchanges.
Please feel free to reach out to our friendly customer service team at contact@silkonite.com. We're here to help and would love to assist you with any further inquiries you might have.